To reach us

By secure email

You can communicate with the Commission des transports by secure email to :

  • Request for general information
  • Change of address or contact information
  • Request for access to information
  • Request for access to digital information
  • Request a subscriber number
  • Send a complaint regarding our services
  • Send a complaint concerning a carrier
  • Send documents to the tribunal
  • Other inquiry or comment

Access secure email

 

Notice to our clientele

You can reach us by accessing our online services (available in French only) as well as through our secure e-mail system, as the case may be.

You can also telephone our Customer Service department during business hours, at one of the following numbers:

  • Montréal area: 514 873-6424
  • Elsewhere: 1 888 461-2433

An information officer will be pleased to answer your questions. Should it be required by your situation, the officer will also propose a meeting at one of our officesPlease note that an appointment must be scheduled ahead of time for all in-person meetings.


Please note that in-person meetings at our Montreal office will be temporarily suspended from May 30 until further notice, due to the relocation of our office.
 

 

By post (mail) or facsimile

Post (mail): 200, chemin Sainte-Foy, 7th floor Québec (Québec) G1R 5V5

Fax: 514 873-4720 or 418 644-8034

 

Our offices

Québec

200, chemin Sainte-Foy 7e floor, Québec (Québec) G1R 5V5

Display on Google MapsCe lien quitte le site de la Commission des transports.

Montréal

545, boul. Crémazie Est 10e floor, #1000, Montréal (Québec) H2M 2V1

Display on Google MapsCe lien quitte le site de la Commission des transports.

 

Business hours

Monday, Tuesday, Thursday and Friday, from 8:30 a.m. to 12:00 noon and from 1:00 p.m. to 4:30 p.m.

Wednesday, from 9:30 a.m. to 12:00 noon and from 1:00 p.m. to 4:30 p.m.